Good Quality Product and Excellent Service
Ordered three bags of premium soil on Saturday lunch-time and they were delivered first thing Tuesday, good quality product and excellent service from the manager and the staff at Cockermouth , well done.
I work all over the North: Richmond, Barnard Castle, Kirkby Stephen, Appleby, Middlesborough, Northallerton, Bishop Aukland, Penrith, Darlington. It is VERY handy to be able to know that wherever I am there is a JT Atkinson round the corner that will be able to supply and cater for my projects and most importantly the needs of my customers. I don’t have multiple accounts with various different companies for the very reason I know that if JT’s don’t have it in, they will get it for me. Having visited the stores in all the above towns I can safely say the standard is consistent, the staff remember you and that’s important. - The guys in Richmond are always very helpful. -Sean in Barnard Castle introduced himself to me, and offered to put up some of my business cards as well. -Al Barr the manager in Kirkby Stephen once went well out of his way to hunt down a match of bradstone bricks that were delivered via courier from Swindon. That’s service. -Philip Cooper the manager in Appleby will pick things up from other branches on his way to work, again, above and beyond service. And special shout out to Unc in Appleby, whenever I need a power tool, he always gets me a brilliant price. Without JT’s it would be pretty impractical for me to run a business in a rural area so I’m grateful to them.
Grange over Sands store sorted problem Thanks to the guys at Grange over Sands store. Placed an internet order, but due to the wrong picture showing on the website the wrong items arrived. Joel and the guys sorted me out with the right thing and gave me a discount. Great service from the local guys. All the best Dave
A huge thank you to Patrick and the team in Hartlepool. They set the gold standard for customer service and could teach other businesses a thing or two. The team in Darlington are excellent as well.
Delivered Promptly, Packaged Well and Exactly as Described
Can't fault this company, the product I ordered was fairly priced, delivered promptly, packaged well and was exactly as described. I will not hesitate to use them again.
Service was Incredible
Ordered an Aquaseal Tanking kit mid afternoon on a Thursday. Just required Standard Delivery service. The price was excellent value, but the service was incredible. I was amazed that the item was delivered to me in less than 24-hours. I was expecting the weekend to delay it until Monday or Tuesday. Well done Atkinson.
Just been to buy 8 paving stones at the Pickering branch. Now, normally, a lot of builders merchants are a stone-faced bunch to say the least but this was a different story. Excellent phone manner from Gareth who took my initial call. Friendly, helpful advice and courteous. On arrival to buy my goods I was, again, greeted politely and served efficiently and quickly. I was directed out to the yard for the paving stones and the bloke there who helped me load my car was friendly and helpful. The price of the goods was right and of a good quality. Have to say thanks to the team at Pickering for a great service - well done! This is the first time I've used them but I will be back!
Hi just wanna say how happy I am with the delivery service you provided for my order.even though I didn't pay extra for quicker delivery it was very quick.ordered Sunday nite here on Tuesday afternoon very happy thank you very much.will be recommending you.